How To Create A Portal Custom URL

Candace Estelle
Candace Estelle
  • Updated

Summary

Bynder allows all portals to have and create custom portal URLs. Your portal will be activated with a standard default Bynder URL in the format of xyz.bynder.com. All of the links related to your portal will use your Bynder portal URL. You can customize this URL to have a more consistent brand experience with other tools you use or websites you own. 

Note: Bynder cannot support APEX records as you cannot add a CNAME.

Who?

This feature/solution is enable-able by a Bynder Admin.

The Bynder Admin must have the Manage Portal Settings permission enabled to create custom portal URLs.

Why?

Bynder understands brand consistency, and offers many solutions to empower users to enable customized brand experiences for their portal, including custom portal URLS. Custom portal URLs are an excellent way to maintain brand consistency while using Bynder. We even assist in the security of these custom links by requiring SSL certificates. All domains hosted on Bynder require a valid SSL certificate. We supply a default URL and SSL certificate. When using a custom domain, users must request a valid SSL certificate. The certificates available in Bynder do not expire, so there is no need to worry about renewal or potential downtime. AWS Certificate Manager (ACM) automatically renews these certificates.

Note: The requested URL must be a sub-domain.

How?

Manual Procedure

If the automatic procedure isn't available for your portal, you can follow the steps below to request a custom URL:

  1. If you are in the implementation phase, please reach out to your Onboarding Manager.
  2. If the portal is already live and you want to change it, please contact your Customer Success Contact. 
  3. Provide them with the primarydomain(s) or subdomain(s) for which an SSL certificate needs to be requested.
  4. (Optional) Let us know if you want a redirect in place that will redirect your old DAM URL(s) to your new Bynder portal URL. For example, if you want the original (get)bynder.com URL to redirect to your new custom URL.
  5. We will provide you with two DNS records per domain that must be added on your side. One CNAME record verifies that the domain name is yours and authorizes AWS to request or renew the SSL certificate on your behalf. The other record redirects the domain name to the correct server. Read more about adding DNS records here.
  6. Bynder will automatically try validating the added CNAME records. We'll let you know once the domain is fully validated, and you can use your custom URL.

Note: Please don't remove the CNAME records after validating the custom URL. The records must remain available for the custom URL to continue working and for the SSL certificate to renew automatically.

Automatic Procedure

Level: Expert

Expert-level articles are for users who have significant prior Bynder knowledge. These articles require you to know a lot of Bynder information and may also require higher-level portal rights to accomplish the task outlined within the article. 

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