How To Create A Portal Custom URL

1. Navigate to your Portal.

2. Select Portal settings> Domain Management, located on the left sidebar.

   •  If you do not see the Domain Management option in your portal, please contact Customer Support.  

   • You can't use the automatic procedure if the SSL page doesn't load and only shows the "Get a personalized URL for your Bynder portal." message. You will need to use the manual procedure.

3. Select the Request SSL certificate button. Confirm the warning with Yes, and request an SSL certificate.

4. Enter the custom URL you want to use in the text field.

   Note: If you already have a Custom URL and are adding an additional domain, make sure to include the current URL in the request - otherwise the current URL will be replaced.

5. (Optional) Click the + Add domain button to add other custom URLs.

   Note: You can request a maximum of 15 domains.

6. Click Send request to submit the custom URL(s). The DNS CNAME records will be generated, this can take up to 15 minutes.

7. Go to the DNS CNAME records section and copy the Name and Value values of both CNAMEs.

   

8. Send the two CNAME records to your IT department or the party that manages the custom domain and ask them to add both records to the domain setup. Make sure your team is aware of the following:

   • Some domain providers implicitly add the domain name at the end of CNAME entries. Please check if this is the case for yours. If so, you must exclude your domain name when adding the CNAME records.
   • Bynder cannot support APEX records as you cannot add a CNAME

   • The DNS records must be added to their domain setup within three days. After 72 hours, the records will expire, and new records must be requested.

   • The leading underscores (_) for the second CNAME record must be included when adding the values to the domain setup.

   • Some domain providers automatically populate the name when you add the Name value (for example, byndair.com).

   • In that case, only the subdomain must be entered in our example, byndair. If you enter the entire domain, it will result in a faulty record. For example: assets.byndair.com.byndair.com.

   • It's advised to set the TTL (time to live) setting of the new CNAME records to 5 minutes (300 seconds) to validate them as quickly as possible.

9. Ask your team to inform you once they've added the records to their domain setup.

10. Bynder will try to validate the records automatically. How long this takes depends on the domain's TTL (time to live) setting. You can follow the status on the SSL page. The status for each domain is also graphically indicated. Click the Refresh request button. This will reactivate the records and give you another 72 hours to add them to the domain setup. The records will remain the same.

    The validation has failed.

    The validation is in progress.

    The validation is successful.

Configuring The Primary Domain And The Redirects

Once the domain has been validated, you can start configuring the primary domain and the redirects.

1. Navigate to the Primary domain, redirects section on the Domain management page, and click the Edit button.
2. Select the primary domain for the portal and click Next.
3. Select the other domains that should redirect to your primary domain. The selection consists of all the domains set up for the portal, including the original (get)bynder.com URL.
4. Click Save Changes to save the primary domain and the redirects.
5. Inform your domain manager that they shouldn't delete the CNAME records after validation.
6. The CNAME records must remain available for the custom URL(s) to continue working and for the SSL certificate to renew automatically.

1. Obtain the needed CNAME records following the instructions in the I Want a Custom URL and Need to Request an SSL Certificate section. The two sets of records follow the below format.

   example.bynder.com CNAME rr-example.bynder.com

   This record tells the browser that example.bynder.com should look for the data in rr-example.bynder.com.

   "Name":"_58d7b754aa7ca067fc00daa3b7agc019.customURL.bynder.com."       
   
   "Type": "CNAME",
   
   "Value": "_7c5cb951ded42e9r9e7fse2a96as10d0.wggjkglgrm.acm-validations.aws."

2. Configure the DNS records for your domain. Ensure the record type is CNAME and the pattern is <Record1> POINTS TO <Record2>.

3. Set the TTL to 300 seconds (5 minutes). If you are not familiar with TTL, read more about it here.

4. Repeat the above steps to add the second record.

5. Once your DNS records are in place, follow the steps below to verify that they have been added correctly.

1. Go to https://toolbox.googleapps.com/apps/dig/#CNAME/ and enter your custom URL. 

2. Check the ANSWER SECTION, which should look like the example below.

   example.bynder.com  IN      CNAME    rr-example.bynder.com.
   
   global.bynder.com.      300     IN      CNAME   
   
   re-eu-central-1.bynder.com.re-eu-central-1.bynder.com. 60 IN    A       52.29.108.244
   
   re-eu-central-1.bynder.com. 60 IN       A       52.59.57.197