Get a Personalized URL for your Bynder Portal (Custom URL) – Bynder Support

During the onboarding process Bynder sets up a portal for you. The default portal URL ends in (get)bynder.com. If you want your portal URL to align more with your branding you may want to use a custom URL. For example, media.yourdomainname.com.

Every domain we host on Bynder requires a valid SSL certificate. By default, we provide you with a default URL and SSL certificate. If you want to have a custom domain you need to request an individual valid SSL certificate. Certificates normally expire after a certain amount of time, but with the certificates you can request in Bynder you no longer have to worry about expiration dates or potential down time as the certificate will be renewed automatically using the AWS Certificate Manager (ACM) from AWS.

Read more about the process of setting up a custom URL below.

I Want a Custom URL and Need to Request a SSL Certificate

You can request a SSL certificate yourself using our automatic procedure. Reach out to your Onboarding Manager or Customer Success Manager if this doesn't work for your portal.

Automatic Procedure

Log in to your portal and go to Portal settings
Click Domain management in the left sidebar.

Note

You can't use the automatic procedure if the SSL page doesn't load and only shows the "Get a personalized URL for your Bynder portal." message.

Use the manual procedure instead.
Click the Request SSL certificate button.
Enter the custom URL that you want to use in the available text field.
(Optional) Click the + Add domain button to add other custom URLs.
Click Send request to submit the custom URL(s). The DNS CNAME records will be generated, which can take up to 15 minutes.
Go to the DNS CNAME records section and copy the Name and Value values of both CNAMEs.

Click to enlarge
Send the two CNAME records to your IT department or the party that manages the custom domain and ask them to add both records to the domain setup. Make sure your team is aware of the following:
- The DNS records need to be added to their domain setup within 3 days. After 72 hours the records will expire and new records will have to be requested.
- The leading underscores (_) for the second CNAME record need to be included when adding the values to the domain setup.
- When adding the Name value some domain providers will automatically populate the domain name (for example: byndair.com).
  
  In that case only the subdomain has to be entered. In our example that would be byndair. If you enter the full domain it will result in a faulty record. For example: assets.byndair.com.byndair.com.
- It's advised to set the TTL (time to live) setting of the new CNAME records to 5 minutes (300 seconds) in order to have the records validated as quickly as possible.
Ask your team to inform you once they've added the records to their domain setup.
Bynder will try to validate the records automatically. How long this takes depends on the TTL (time to live) setting of the domain.

You can follow the status on the SSL page. The status for each domain is also graphically indicated:

The validation has failed.

Click the Refresh request button. This will reactivate the records and you another 72 hours to add the records to their domain setup. The records will remain the same.

The validation is in progress.

The validation is successful.
Once the domain has been validated you can start configuring the primary domain and the redirects. Go to the Primary domain and redirects section on the Domain management page and click the Edit button.
Select the primary domain for the portal and click Next.
Select the other domains that should redirect to your primary domain. The selection consists of all the domains that have been set up for the portal including the original (get)bynder.com URL. Click Save changes to save the primary domain and the redirects.
Inform your domain manager that they shouldn't delete the CNAME records after validation. The CNAME records need to remain available in order for the custom URL(s) to continue working and to renew the SSL certificate automatically.

Manual Procedure

Follow the steps below to request a custom URL if the automatic procedure doesn't work for your portal.

When you're still in the implementation phase, please contact your Onboarding Manager. Please reach out to your Customer Success Manager if the portal is already live.
Provide them with the primary domain(s) or subdomain(s) for which a SSL certificate needs to be requested.
(Optional) Let us know if you want a redirect in place that will redirect your old DAM URL(s) to your new Bynder portal URL. For example, if you want the original (get)bynder.com URL to redirect to your new custom URL.
We will provide you with two DNS records per domain that need to be added on your side. One CNAME record is used for verifying that the domain name is truly yours and to authorize AWS to request or renew the SSL certificate on your behalf. The other record is used to redirect the domain name to the right server. Read more about adding DNS records here.
Bynder will automatically try validating the added CNAME records. How long this takes depends on the TTL (time to live) setting in your domain management. We'll inform you once the domain is fully validated and you can start using your custom URL.

Note

Do not remove the CNAME records after the custom URL has been validated. The records have to remain available in order for the custom URL to continue working and for the SSL certificate to renew automatically.

I Need to Renew an Existing SSL Certificate

Reach out to our Support department and provide them with the primary domain or subdomain for which the SSL certificate needs to be renewed.
We will provide you with two DNS records that need to be added on your side. One CNAME record is used for verifying that the domain name is truly yours and to authorize AWS to request or renew the SSL certificate on your behalf. The other record is used to redirect the domain name to the right server. Read more about adding DNS records here.

How to Add DNS Records?

In order for the custom URL to redirect to your Bynder portal we ask you to add DNS records on your side. Read more about DNS records and the setup below.

How to Add the DNS Records?

You can add the DNS records in the configuration panel of your domain provider. Check the help center of your domain provider for more information.

You can find instructions on adding a CNAME for most common domain registrars below:

GoDaddy

NameCheap

Netfirms

Obtain the needed CNAME records following the instructions in the I Want a Custom URL and Need to Request a SSL Certificate section. The two sets of records follow the below format.
```
example.bynder.com CNAME rr-example.bynder.com
```
This record tells the browser that example.bynder.com should look for the data in rr-example.bynder.com.
```
"Name":"_58d7b754aa7ca067fc00daa3b7agc019.customURL.bynder.com,      

"Type": "CNAME",

"Value": "_7c5cb951ded42e9r9e7fse2a96as10d0.wggjkglgrm.acm-validations.aws."
```

Configure the DNS records for your domain. Make sure that record type is CNAME and that the pattern is <Record1> POINTS TO <Record2>.
Set the TTL to 300 seconds (5 minutes). Are you not familiar with TTL? Read more about it here.
Repeat the above steps to add the second record.
Once your DNS records are in place verify if they have been added correctly by following the steps below.

Verification

Go to https://toolbox.googleapps.com/apps/dig/#CNAME/ and enter your custom URL. Quite some technical information will be returned.

Check the ANSWER SECTION which should look like the example below.

example.bynder.com  IN      CNAME    rr-example.bynder.com.

global.bynder.com.      300     IN      CNAME   

re-eu-central-1.bynder.com.re-eu-central-1.bynder.com. 60 IN    A       52.29.108.244

re-eu-central-1.bynder.com. 60 IN       A       52.59.57.197

Verify if the records have been added correctly if the dig output is not as expected. Check the Troubleshooting section below for more information.

Troubleshooting

Implicit Domains

This issue commonly occurs with providers such as: GoDaddy, Cloudflare

When verifying your DNS records you may experience the issue related to implicit domains. For example, if your hosted domain is *.bynder.com and you want the custom URL to be media.bynder.com

We'll provide you with the following records:

media.bynder.com CNAME rr-media-bynder-com.bynder.com

"Name": "_58d7b754aa7ca067fc00daa3b7agc019.media.bynder.com,            

"Type": "CNAME",                

"Value": "_7c5cb951ded42e9r9e7fse2a96as10d0.wggjkglgrm.acm-validations.aws."

After adding these records they won't be verified, which is caused by bynder.com already being appended to any record you add. Even though you added media.bynder.com as a record, the implicit domain causes that you actually added media.bynder.com.getbynder.com. Follow the steps below to fix this.

Verify if the issue is cause by implicit domains by checking the record on https://toolbox.googleapps.com/apps/dig/#CNAME/

;; ANSWER SECTION:
media.bynder.com.bynder.com     IN      CNAME    rr-media-bynder-com.getbynder.com

global.getbynder.com.   300     IN      CNAME   re-eu-
central-1.getbynder.com.

re-eu-central-1.getbynder.com. 60 IN    A       52.29.108.244

re-eu-central-1.getbynder.com. 60 IN    A       52.59.57.197

The above example shows that the appended URL is pointing to the right record.

Remove the implicit domain from the records being sent.

media CNAME rr-media-bynder-com.getbynder.com. <—.bynder.com is removed here 
And     

"Name": "_58d7b754aa7ca067fc00daa3b7agc019.media . <—.bynder.com is removed here     

"Type": "CNAME",        

"Value": "_7c5cb951ded42e9r9e7fse2a96as10d0.wggjkglgrm.acm-validations.aws."

Apply the modified records to your DNS setup.

Reach out to the technical support department of your domain provider if you still run into issues.

FAQ Custom URLs

Can I provide my own SSL certificate?

No, this is not possible. We want to protect you from expiring certificates or potential downtime. That is why, we'll request a SSL certificate for you and make sure that it will be renewed automatically using AWS Certificate Manager (ACM).

Can I have multiple custom URLs for my Bynder portal?

Yes, this is possible. You can request multiple custom URLs for your Bynder portal and redirect all of them to your primary Bynder portal URL.

What should I do when I can't add the provided CNAME records?

Contact the support department of your domain provider and ask for further technical assistance.

Some providers don't support adding a CNAME starting with an underscore (_) via their admin panel. You can ask their support agents to enter the record for you via the backend of their system.

Why is my SSL certificate not validating while the records have been added correctly?

Check our Troubleshooting section for some troubleshooting steps and check whether your records have been added correctly by looking them up here.

Some providers offer an option to use a proxy to mask your records. AWS can't verify the records if this is the case. If the validation takes more than 72 hours disable the proxy settings and ask your CSM to further assist you with the verification.

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