During the onboarding process Bynder sets up a portal for you. The default portal URL ends in (get)bynder.com. If you want your portal URL to align more with your branding you may want to use a custom URL. For example, media.yourdomainname.com.
Every domain we host on Bynder requires a valid SSL certificate. By default, we provide you with a default URL and SSL certificate. If you want to have a custom domain you need to request an individual valid SSL certificate. Certificates normally expire after a certain amount of time, but with the certificates you can request in Bynder you no longer have to worry about expiration dates or potential down time as the certificate will be renewed automatically using the AWS Certificate Manager (ACM) from AWS.
Read more about the process of setting up a custom URL below.
I Want a Custom URL and Need to Request a SSL Certificate
You can request a SSL certificate yourself using our automatic procedure. Reach out to your Onboarding Manager or Customer Success Manager if this doesn't work for your portal.
Automatic Procedure
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Log in to your portal and go to Portal settings
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Click Domain management in the left sidebar.
Note
You can't use the automatic procedure if the SSL page doesn't load and only shows the "Get a personalized URL for your Bynder portal." message.
Use the manual procedure instead.
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Click the Request SSL certificate button.
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Enter the custom URL that you want to use in the available text field.
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(Optional) Click the + Add domain button to add other custom URLs.
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Click Send request to submit the custom URL(s). The DNS CNAME records will be generated, which can take up to 15 minutes.
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Go to the DNS CNAME records section and copy the Name and Value values of both CNAMEs.
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Send the two CNAME records to your IT department or the party that manages the custom domain and ask them to add both records to the domain setup. Make sure your team is aware of the following:
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The DNS records need to be added to their domain setup within 3 days. After 72 hours the records will expire and new records will have to be requested.
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The leading underscores (_) for the second CNAME record need to be included when adding the values to the domain setup.
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When adding the Name value some domain providers will automatically populate the domain name (for example: byndair.com).
In that case only the subdomain has to be entered. In our example that would be byndair. If you enter the full domain it will result in a faulty record. For example:
assets.byndair.com.byndair.com. -
It's advised to set the TTL (time to live) setting of the new CNAME records to 5 minutes (300 seconds) in order to have the records validated as quickly as possible.
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Ask your team to inform you once they've added the records to their domain setup.
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Bynder will try to validate the records automatically. How long this takes depends on the TTL (time to live) setting of the domain.
You can follow the status on the SSL page. The status for each domain is also graphically indicated:
The validation has failed.Click the Refresh request button. This will reactivate the records and you another 72 hours to add the records to their domain setup. The records will remain the same.
The validation is in progress.
The validation is successful. -
Once the domain has been validated you can start configuring the primary domain and the redirects. Go to the Primary domain and redirects section on the Domain management page and click the Edit button.
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Select the primary domain for the portal and click Next.
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Select the other domains that should redirect to your primary domain. The selection consists of all the domains that have been set up for the portal including the original (get)bynder.com URL. Click Save changes to save the primary domain and the redirects.
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Inform your domain manager that they shouldn't delete the CNAME records after validation. The CNAME records need to remain available in order for the custom URL(s) to continue working and to renew the SSL certificate automatically.
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