We recommend customizing your project workflows to fit your team's content production process. Here are some example workflows by different types of content governance projects such as maintaining website content and help center content.
Note
By default, all projects have one workflow available. You can add additional workflows by selecting the + New Workflow button. If this isn't enabled please connect with your Customer Success Contact.
In content governance, your project workflow will likely follow this essential process:
- To be updated
- Draft
- Review
- Edit
- Approved
- Live
Maintain Website Content
You can use workflow in Content Workflow to keep track of what content is live and to send reminders when content should be reviewed for accuracy once it's been live for a set period of time:
- To be updated - Use this stage to notify contributors when content needs to be updated
- Draft
- Review
- Edit
- Approved
- Live - Use this stage to keep track of what content is live
- Accuracy check - Set deadlines at this stage to send reminders when content needs to be reviewed for accuracy. If there are no edits required, shift it back to 'Approved' or 'Live' or into 'To be updated' if edits need to be made.
Maintain Help Center
Help center content will need to change as often as changes are made to your product or services. Workflow for a project like this may look like this:
- New brief - Use this stage when a new article/doc is required
- Published and needs updating - Use this stage when a change means existing documentation needs to be updated
- Draft
- Review
- Edit
- Approved
- Live
Updated