If your Bynder account has multi-factor authentication (MFA) or two-factor authentication (2FA) enabled for its users, you can log into your portal following these instructions.
How to Log into Bynder via MFA or Two Factor Authentication
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Make sure you have an authentication app installed on your smartphone. For example, DuoSec App or Google Authenticator App. Any MFA app that supports TOTP (Time-based One-Time Passwords) can be used.
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Make sure the time on your phone and computer is synced. Otherwise, the generated code may not work.
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Log in to your portal using the portal domain provided to you by your Bynder administrator.
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Click your name in the (right) top corner of the screen and click Edit profile.
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In the Multi-Factor Authentication section, click Enable.
- If this section is unavailable, MFA is unavailable for your account. Contact your administrator for more information.
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Scan the QR code and enter the 6-digit code your app generates.
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Click Enable. You will be redirected to your account page.
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Click Save to finish the setup.
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The next time you try to log in, you will be asked to provide the authentication code to log in to your Bynder account successfully.
How to Reset your MFA
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Log in to your portal.
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Click your name in the (right) top corner of the screen and click Edit profile to go to your account settings.
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In the Multi-Factor Authentication section, click Reset.
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Scan the QR code and enter the 6-digit code your app generates.
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Click Enable. You will be redirected to your account page.
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Click Save to finish the setup.
FAQ
I cannot log into my portal
If Multi-Factor Authentication is enabled and the device used for the second authentication factor is no longer accessible, you cannot log in. Please contact your portal administrator when you can no longer access your MFA device. The admin can help you reset your MFA. Once your MFA is reset, you can bypass the additional authentication for one time. After your first login, you may be prompted with a screen to re-enroll a device for MFA before you can start using the portal again.
I want to disable MFA for my account
Please get in touch with your portal administrator(s) to help you disable MFA for your Bynder account.