Notifications – Bynder Support

You can find an overview of our in-app notifications and the notifications Bynder sends out via various channels below.

You do not receive notifications for your own actions. For example, if a Creative Workflow Job is submitted to another stage the responsible user(s) of the current and next stage will receive an email notification. If you're the responsible user of the current stage and you submit the job to the next stage you perform this action yourself and, therefore, you'll not receive an email notification for this update.

Note

The below information applies to the latest version of our Notification Center. Contact your Customer Success Manager if your version of the notification center looks different to discuss updating to the latest version.

	In-app notification	Email notification	SNS notification	Recipients	Requirements
Asset Bank
New asset upload			✅*		* Requires new asset notification and SNS notifications
New version uploaded to existing asset	✅*		✅**	Users who downloaded the asset before	* Requires new version update notification. ** Requires SNS notifications
Upload request	✅	✅*		Users who have the Audit uploaded media for this option right set on the metaproperty option level Users who have the Audit media in waitingroom enabled for their permission profile	* Only users who are configured as auditor on the metapoperty option can receive an email notification. Additional configuration is required. Read more about it here. Users with general audit rights will not receive an email notification
Download request	✅	✅*		Users who have the Audit download requests for this option right set on the metaproperty option level Users who have the Audit media in waitingroom enabled for their permission profile	* Only users who are configured as auditor on the metapoperty option can receive an email notification. Additional configuration is required. Read more about it here. Users with general audit rights will not receive an email notification
Asset has been archived	✅*		✅**	Users who have downloaded the asset before	* Requires archive asset notification ** Requires SNS notifications
Asset will be archived in the future	✅*			Users who have downloaded the asset before	* Requires archive asset notification
Asset removal			✅*	Users who have downloaded or shared the asset before	* Requires remove asset notification and SNS notifications
Asset share		✅		The user(s) the assets are shared with
Saved filter share		✅		The user(s) the saved filter is shared with
Waiting Room
Asset waiting for approval/ rejection		✅
Bynder Express
Bynder Express email share		✅		The user who shared the share will receive a confirmation email The recipient(s) of the share will receive an email to download the share
Change History
Change History CSV file is ready	✅			User who requested the CSV file
Creative Workflow
New job creation		✅	✅	The user(s) responsible for the first stage
Job submitted to next stage		✅		The accountable(s) of the job The responsible user(s) of the current stage The responsible user(s) of the stage the job is submitted to
Job submitted to previous stage		✅		The accountable(s) of the job The responsible user(s) of the current stage The responsible user(s) of the previous stage the job is submitted to
Workflow completion		✅		The accountable(s) of the job The responsible user(s) of the final stage
New comment		✅		The accountable(s) of the job The responsible user(s) of the active stage
New comment with user tag		✅		The accountable(s) of the job The responsible user(s) of the active stage The user who is tagged in the comment
Reply to message		✅		The user(s) participating in the message thread
New private message		✅		The user(s) the private message is intended for
Reply to private message		✅		The user(s) participating in the private message thread.
External server removal		✅	✅*		An external mailing server needs to be configured * Requires SNS notifications
External Uploader
New upload	✅	✅		All users with the right to audit media in the Waiting Room will receive an in-app notification Email confirmation of a successful upload will be sent to the person who uploaded the files
User management
New user account created		✅*		The user the account is created for	* The Send email notification option needs to be enabled in the Add new user screen
User account removal		✅		The user whose account has been removed
CSV export		✅		The user who requested the CSV export