Understanding Notification Types And Requirements

Summary

Users can manage notifications in the Notifications Center. Below is a breakdown of the types of notifications you can set up for your users and the requirements to enable them: In-app, Email, and SNS notifications. The information below applies to the latest version of our Notification Center. 

Who?

This feature/solution requires your Customer Success Contact to enable, but then individual permissions can be done by the Bynder Admin.

Don't yet have Bynder? Start Here!

Reach out to your Customer Success Contact if the version of your Notification Center in portal looks different to discuss updating your portal to the latest version and features. 
Note: The Notification Center is getting a makeover! This will lead to better functionality, but there may be some functionality issues in the interim. 

Why?

There are three types of notifications available in your portal: In-app notifications, Email, and SNS. Notifications are an excellent way for users to be aware of their portal happenings. Below is a breakdown of notification types and their specific requirements. 

Notification Types And Requirements

Asset Bank In-app notification Email notification SNS notification Recipients Requirements
New asset upload     ✅*   * Requires new asset notification and SNS notifications
The new version was uploaded to an existing asset ✅*   ✅** Users who downloaded the asset before

* Requires new version update notification.

** Requires SNS notifications
Upload request ✅ ✅*  
  • Users who have the Audit uploaded media for this option right set on the metaproperty option level
  • Users who have the Audit media in the waiting room enabled for their permission profile.

* Only users configured as auditors on the metaproperty option can receive an email notification. Additional configuration is required. 

Users with general audit rights will not receive an email notification.
Download request ✅ ✅*  
  • Users who have the Audit download requests for this option right set on the metaproperty option level
  • Users who have the Audit media in the waiting room enabled for their permission profile.

* Only users configured as auditors on the metaproperty option can receive an email notification. Additional configuration is required. 

Users with general audit rights will not receive an email notification
The asset has been archived ✅*   ✅** Users who have downloaded the asset before

* Requires archive asset notification

** Requires SNS notifications
The asset will be archived in the future ✅*     Users who have downloaded the asset before * Requires archive asset notification
Asset removal ✅   ✅* Users who have downloaded or shared the asset before * Requires removal of asset notification and SNS notifications
Asset share   ✅   The user(s) the assets are shared with  
Saved filter share   ✅   The user(s) the saved filter is shared with  
Waiting Room In-app notification Email notification SNS notification Recipients Requirements
Asset waiting for approval/ rejection   ✅      
Bynder Express In-app notification Email notification SNS notification Recipients Requirements
Bynder Express email share   ✅  
  • The user who shared the share will receive a confirmation email
  • The recipient(s) of the share will receive an email to download the share
  
Change History In-app notification Email notification SNS notification Recipients Requirements
Change History CSV file is ready. ✅     The user who requested the CSV file  
Asset Workflow In-app notification Email notification SNS notification Recipients Requirements
New job creation   ✅ ✅ The user(s) responsible for the first stage  
Job submitted to next stage   ✅  
  • The accountable(s) of the job
  • The responsible user(s) of the current stage
  • The responsible user(s) of the stage the job is submitted to
  
Job submitted to the previous stage   ✅  
  • The accountable(s) of the job
  • The responsible user(s) of the current stage
  • The responsible user(s) of the previous stage of the job is submitted to
  
Task completed   ✅  
  • The creator of the task
  • The responsible user(s) of the task
 Sent to responsible user(s) only if someone other than the assigned user completes the task.
Task responsible assigned   ✅   The responsible user(s) of the task  
Task responsible changed   ✅  
  • The old responsible user(s) of the stage
  • The new responsible user(s) of the stage
  • The accountable for the job
  
Stage user invite   ✅   The invited user The Choose responsible and Allow user invite options must be enabled in the preset the job is based on.
New message (on an old asset)   ✅   The owner(s) of the asset and its versions Applies when a message is added directly to an asset rather than a workflow job.
Workflow completion   ✅  
  • The accountable(s) of the job
  • The responsible user(s) of the final stage
  
New comment   ✅  
  • The accountable(s) of the job
  • The responsible user(s) of the active stage
  
New comment with the user tag   ✅  
  • The accountable(s) of the job
  • The responsible user(s) of the active stage
  • The user who is tagged in the comment
  
Reply to message   ✅   The user(s) participating in the message thread  
New private message   ✅   The user(s) the private message is intended for  
Reply to private message.   ✅   The user(s) participating in the private message thread.  
External server removal   ✅ ✅*  

An external mailing server needs to be configured

* Requires SNS notifications
External Uploader In-app notification Email notification SNS notification Recipients Requirements
New upload ✅ ✅  
  • All users with the right to audit media in the Waiting Room will receive an in-app notification.
  • Email confirmation of a successful upload will be sent to the person who uploaded the files.
  
User management In-app notification Email notification SNS notification Recipients Requirements
A new user account was created.   ✅*   The user the account is created for * The Send email notification option needs to be enabled in the Add New User screen
User account removal   ✅   The user whose account has been removed  
CSV export   ✅   The user who requested the CSV export  

Related Articles

How To Configure Webhook Notifications(SNS)

Understanding Bynder's Notification Center And Email Notifications

How To Create And Manage General Notifications

Level: Beginner

Beginner-level articles are for everyone, these articles do not assume any prior Bynder knowledge. These articles are a great place to start your Bynder Journey.

 

Updated