Understanding Notification Types And Requirements

Summary

Users can manage notifications in the Notifications Center. Below is a breakdown of the types of notifications your users might receive and the requirements to enable them: Email, In-app, and SNS notifications.

Coming September 7: User Preferences

Starting September 7, we're gradually rolling out a new User Preferences panel that lets you choose how you receive each notification — by email, in-app, or both. You'll be able to open it from your Inbox in the portal, or by clicking the Manage your notification preferences link at the bottom of any notification email. Read more about it here: Understanding Bynder's Notification Center And Email Notifications

Alongside this rollout, several notifications are gaining a new channel — these are marked (NEW!) in the tables below.

A Note on Notification Volume

Once the new channels are live for your portal, you may notice a higher volume of notifications than before, especially for high-activity areas like the Asset Bank. We're working on a feature to batch similar notifications together, planned for Q4, which will reduce how often you're notified about the same type of activity.

Who?

This feature is enabled for everyone. Some notification types might require your Customer Success Contact to enable, but then individual permissions can be done by the Bynder Admin.

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Why?

There are three types of notifications available in your portal: Email, In-app, and SNS. Notifications are an excellent way for users to be aware of their portal happenings. Below is a breakdown of notification types and their specific requirements.

Email and In-app Notifications

Notifications gaining a new channel as part of the September 7 rollout are marked with (NEW!). Legacy notifications have not moved to the new Notification Center experience and will keep using original email templates with limited functionality in the Inbox, meaning they cannot be marked as unread. The following table shows which channels are enabled by default for each notification.

Category Notification In-app Email Recipients Notes / Requirements
Asset Bank Asset has been archived Default: ON (NEW!) Default: ON Users who have downloaded the asset before  
Asset Bank Asset will be archived soon Default: ON (NEW!) Default: OFF Users who have downloaded the asset before Requires additional setting to be enabled, contact your CSM.
Asset Bank Asset has been deleted Default: ON (NEW!) Default: ON Users who have downloaded or shared the asset before  
Asset Bank A new version was uploaded Default: ON Default: ON (NEW!) Users who downloaded the asset before  
Asset Bank Saved filter shared with you   Default: ON Users added as recipients on a saved filter  
Collections Collection or asset shared with you Default: ON (NEW!) Default: ON Users the collection is shared with  
Bynder Express Files have been shared Default: ON (NEW!) Default: ON Person who shared the files  
Bynder Express Files have been downloaded Default: ON (NEW!) Default: ON (NEW!) Person who shared the files  
Bynder Express Files shared with you Default: ON (NEW!) Default: ON Recipient of the files  
History Change history export ready Default: ON   User who requested the CSV export Requires additional setting to be enabled, contact your CSM.
Support Support request received   Default: ON Admin(s) responsible for the relevant support category Requires support form to be enabled.
User Access Requests A new access request Default: ON (NEW!) Default: ON The approver listed on the registration form  
User Access Requests Access request sent   Default: ON Person who requested access  
User Access Requests Access request approved   Default: ON Person who requested access  
User Access Requests Access request rejected   Default: ON Person who requested access  
User Access Requests Access request for an existing user Default: ON   Person who requested access Sent when the email used to request access already belongs to an existing user.
User Management Invitation received Default: ON   The user the account was created for Requires the "Send email notification" option to be enabled when creating the user.
User Management Password reset   Default: ON Account owner  
User Management Account deleted from portal   Default: ON The user whose account was removed  
User Management Account data deleted Default: ON   The user whose account data was deleted Sent for GDPR-related account data deletion. Follows the same channel logic as Account deleted from portal.
Studio Design approval requested Default: ON   The approver of the design  
Studio Design changes requested Default: ON   The designer/contributor(s) of the design  
Studio Design approved or rejected Default: ON   Person who requested approval  
External Uploader Files have been uploaded Default: ON   User who shared files via the External Uploader  
External Uploader Files awaiting approval Default: ON Default: ON All users with the right to audit media in the Waiting Room and email addresses mentioned while uploading files  
Waiting Room Request has been audited Default: ON Default: ON (NEW!) User who created the Waiting Room request  
Waiting Room A new upload request Default: ON Default: ON Users who have the Audit uploaded media for this option right set on the metaproperty option level. Users who have the Audit media in the waiting room enabled for their permission profile  
Waiting Room A new download request Default: ON Default: ON Users who have the Audit download requests for this option right set on the metaproperty option level. Users who have the Audit media in the waiting room enabled for their permission profile  

Asset Workflow Notifications 

The notifications in the Asset Workflow table below have not moved to the new Notification Center experience yet and are not part of the September 7 rollout. They keep using the original email templates and have limited functionality in the Inbox as they cannot be marked as unread.

Category Notification Recipients Notes / Requirements
Asset Workflow New job creation The user(s) responsible for the first stage  
Asset Workflow Job submitted to the next stage The accountable(s) of the job, the responsible user(s) of the current stage, the responsible user(s) of the stage the job is submitted to  
Asset Workflow Job submitted to the previous stage The accountable(s) of the job, the responsible user(s) of the current stage, the responsible user(s) of the previous stage of the job is submitted to  
Asset Workflow Task completed The creator of the task, the responsible user(s) of the task Sent to responsible user(s) only if someone other than the assigned user completes the task.
Asset Workflow Task responsible assigned The responsible user(s) of the task  
Asset Workflow Task responsible changed The old responsible user(s) of the stage, the new responsible user(s) of the stage, the accountable for the job  
Asset Workflow Stage user invite The invited user The Choose responsible and Allow user invite options must be enabled in the preset the job is based on.
Asset Workflow New message (on an old asset) The owner(s) of the asset and its versions Applies when a message is added directly to an asset rather than a workflow job.
Asset Workflow Workflow completion The accountable(s) of the job, the responsible user(s) of the final stage  
Asset Workflow New comment The accountable(s) of the job, the responsible user(s) of the active stage  
Asset Workflow New comment with user tag The accountable(s) of the job, the responsible user(s) of the active stage, the user who is tagged in the comment  
Asset Workflow Reply to message The user(s) participating in the message thread  
Asset Workflow New private message The user(s) the private message is intended for  
Asset Workflow Reply to private message The user(s) participating in the private message thread.  
Asset Workflow External server removal   An external mailing server needs to be configured.

SNS Notifications

Category Notification Recipients Requirements
Asset Bank New asset upload (None specified) Requires new asset notification and SNS notifications
Asset Bank The new version was uploaded to an existing asset Users who downloaded the asset before Requires new version update notification and SNS notifications
Asset Bank The asset has been archived Users who have downloaded the asset before Requires archive asset notification and SNS notifications
Asset Bank Asset removal Users who have downloaded or shared the asset before Requires removal of asset notification and SNS notifications
Asset Workflow New job creation The user(s) responsible for the first stage (None specified)
Asset Workflow External server removal (None specified) An external mailing server needs to be configured. Requires SNS notifications.

 

Related Articles

How To Configure Webhook Notifications(SNS)

Understanding Bynder's Notification Center And Email Notifications

How To Create And Manage General Notifications

Level: Beginner

Beginner-level articles are for everyone, these articles do not assume any prior Bynder knowledge. These articles are a great place to start your Bynder Journey.

 

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