Enabling an Open Asset Bank

You can open your DAM to external users who aren't logged in by making your DAM an open Asset Bank. With an open DAM, users can access assets, collections, and other solutions, such as CX User Community, without having to log in. You can combine an open DAM with a restricted one so that selected users can still log in and see the filters or assets hidden for public users.

Contact your Customer Success Contact to learn how to enable this feature and any associated costs. 

How does it work

Once enabled, an external user will be assigned to an open Asset Bank permission profile, so that you can determine what rights external users have in your portal and restrict certain assets they can view or download.

The open Asset Bank permission profile and user should always remain available and mustn't be deleted. The open DAM will no longer work when this profile or user is removed.

⚠️ Critical Maintenance Note

• User Deletion: Do not delete this placeholder user. Deleting this user will immediately break the Open Asset Bank implementation and public access to your assets.

• Password Policies: If your portal has a mandatory password expiration policy (e.g., passwords must be changed every 90 days), this policy applies to the placeholder user.  

• Updating the Password: To prevent service interruptions, you must manually update the password for this user periodically before it expires. This can be done by navigating to Settings > Users & Rights > User Management, finding the OAB placeholder user, and updating the credentials in their User Profile page.

Related Articles

How To Create And Manage Permission Profiles

Password Policy