General
Why can I not see user names in my Analytics reports?
If you are only able to see User ID and not User Names in your analytics dashboards then your account may not be opted into PII Data. If you would like to see User Names instead of User IDs, please connect with your Customer Success Contact, who can enable this for you.
Asset Intended Use Dashboard
What happens if I download multiple assets at the same time?
When multiple different assets are downloaded simultaneously, each download will be considered a separate download event and "marked" with the same selected reason(s) for analytics purposes.
Can translations for the introductory question and all the reasons be provided in all available languages on the portal?
The original name will always be sent, ensuring that it will be considered the same regardless of whether a user selects Reason 1 in Spanish or Chinese.
What happens to my data when I update my answers? Will the old data persist, and when will the new answers appear in analytics?
Old data will remain visible alongside the new data. The updated answers will begin to appear in analytics within a day.
Why do I have fewer downloads? What are the reasons compared to my overall downloads?
Not all downloads prompt the form to appear. Downloads via the API or from non-logged-in users do not trigger the form to display.
Can I turn off the form and still access my old data on the dashboard?
Yes, you can turn off the form and still view your existing data on the dashboard.
Create Alerts in Advanced Analytics
Can I unsubscribe from an alert that someone created?
If you want to be removed from receiving alerts, you must notify the creator of the alert to remove you from receiving them.
Can I follow someone else's alerts that they've created?
No, you cannot follow someone's alerts; you can only see the alerts you set up in your Portal.
Studio Dashboard in Advanced Analytics
Do I need a specific Studio package to enable this feature?
No, this feature works with any Studio package. However, you need Advanced Analytics enabled in your portal. Please reach out to your Customer Success Contact to learn how to enable it and about any associated costs.
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