View and Manage Notifications in Content Workflow

  • Updated

In Content Workflow, we provide two methods of informing you of activity: in-app via the sidebar and email notifications.

Sidebar Notifications

  1. Navigate to Content Workflow.
  2. Select Screenshot 2024-01-09 at 1.02.48 PM.png to access your notification sidebar.
  3. Notification events have been split into two sections: Activity and Comments.
      • The Activity section contains events relating to item assignments, due dates, overdue items, and more.
      • The Comments section contains conversation-related events, such as new comments on assigned items, replies, and mentions.
  4. Each tab will display the number of unread notifications.

Email Notifications

The same notifications in the notifications sidebar are also sent as email notifications. Within your settings, you can choose how you receive email notifications.

  • None - turn off email notifications (we will still send important account emails)
  • Individual - notifications are sent individually as they happen
  • Grouped - notifications are grouped and sent periodically

Grouping email notifications is handy if you tend to receive many notifications. Depending on account activity, grouped email notifications are sent approximately every 15-30 minutes

Managing Notifications

Each notification can be marked as read, unread, or deleted.

  1. Hover over a notification to reveal the actions.
  2. Under the sidebar menu, you have various options. You can mark all of your notifications as read, choose to view unread notifications only, or delete all of your notifications.

Search Notifications

  1. Click on the search button to find specific events. Both the title and description are searchable, and results are shown in each section separately. Clear your search to return to view all events.

Note: Your notifications sidebar contains events from the last 30 days. Events older than this will be deleted automatically.

Frequently Asked Questions

Why have I yet to receive an email?
Some email systems can block emails from specific senders. If you've not received an email you're expecting from Content Workflow, you should:

  1. Check your junk or spam folder to ensure it wasn't put there by mistake. If this happens, be sure to whitelist our sender address:
  2. Check that your email notification settings aren't set to None. 
  3. If you still can't find it, let us know via the blue bubble in Content Workflow, and we'll check to see if there's a technical issue (maybe it has bounced).

Can I customize email notifications?
Currently, it isn't possible to customize notifications, for example, with custom content and branding.

How often will you be able to remind me of due items?
We send reminders for items as follows:

  • 24 hours before the due date (the item is due soon)
  • Approximately 10 minutes after the due date (the item is overdue)

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