Manage Permissions to Download Assets

Typically, users are allowed to download media files. However, you may choose to restrict this right to original files or assets that have been archived or watermarked. In such cases, only selected users will have the right to download these files. When users do not have the right to download certain assets, they will see a button on the Asset detail page that says "Available upon request". They will then need to request permission to download the file and provide a reason for their request.

The request is then displayed in the notification center and the approver's Waiting Room.

How to Enable Access to Download Assets 

  1. Navigate to settings_menu.pngSettings > Users & rights > Permission Management.

    • If you want users to be able to download original files and derivatives, enable the Download original assets right. Users who do not have this right will only be able to download derivatives and will not be able to download any originals ( including the originals of documents, audio, and video files). We recommend not granting this right to light users.

      Note

      • If users do not have the Download original assets right enabled, they cannot see previews of documents.

      • If you want users to be able to download the originals of specific files (for example, only audio files), we can help you set this up. Contact your Customer Success Manager and provide the extensions for which you want to be exempted.

    • If you want users to be able to download archived assets, enable the Download archived assets right.

      Note

      If you enable this right, you need to enable View archived assets right so that users can see the assets.

    • If you want your users to be able to download non-public derivatives but not originals, enable the Download non-public asset derivatives right.

      Note

      If you want users to be able to download public derivatives, select Download public asset derivatives.

    • If you want users to be able to download the assets marked as Limited Usage, enable the Download limited usage assets right.

      Note

      If you enable this right, you must also enable the View limited usage assets.

    • If you want users to be able to download watermarked assets, enable the download directly.

    Who can download assets marked as non-downloadable?

    Users with the following right can download assets that are not marked as downloadable:

    • Download non-downloadable assets

      (Optional) You can also mark assets as downloadable or non-downloadable on the asset level. This can be useful if, for example, you have new assets that should be previewed to all portal users but nobody should have access to download the files. When you mark an asset as non-downloadable, a watermark will be placed over it. Users without permission to download non-downloadable material will not be able to download the asset and cannot submit a download request.

    How to Mark an Asset as Downloadable or non-Downloadable

    1. Navigate to the Asset Bank.

    2. Select the asset that you want to mark as downloadable or non-downloadable.

    3. Open the Edit tab.

    4. Navigate to the Advanced Rights section.

    5. Tick or Untick the Downloadable check box.

    6. Click Save.

    Users who don't have permission to download assets marked as non-downloadable will now get to see a watermark, cannot download the asset, and will not be able to submit a download request. If no other restrictions exist, users will not see a watermark and can now download the asset.

    Note

    There is no video preview available for videos that are marked as non-downloadable. If you want to offer video playback, use the limited usage feature instead.

    How to Enable the Downloadable Feature 

    After enabling the feature, all users, including administrators, will be unable to download assets that are not designated as downloadable.

    1. Navigate to settings_menu.pngSettings > Users & rights >Permission Management and enable the permission Download non-downloadable assets for the permission profiles that can download assets marked as non-downloadable.

    2. Click Save.

     

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