In order to run Facebook and Instagram ads from your Video Brand Studio platform you first need to connect your account(s).
Open the menu in the top right corner and click Connections.
Log in to your Facebook account, and choose Connect on the Facebook ad account you would like to use.
We now need to approve the connection to Video Brand Studio. Open your Business Manager and go to Business Settings > Requests > Received. Go to the request coming from Video Brand Studio and click the Approve button.
You can grant access in the the following settings screen.
Alternatively, you can approve the request in the main section of your Business Manager.
To check the approval worked, go to your Business Manager, and select Business Settings from the top right.
Click Users in the left-side menu and go to Partners. A tab with We Adapt/Video Brand Studio should be shown in the Partners column. Click We Adapt/Video Brand Studio to see the Facebook profile assets Video Brand Studio has access to.
Open the Facebook Pages tab and select the Facebook page you would like to use. Once you have selected your Facebook page you will need to approve the connection in your Business Manager again. You can do this the same was as you approved your ad account connection. See step 4 for more information.
Open your Business Manager and go to Business Settings > Instagram accounts.
Choose the Instagram you are working with from the Instagram accounts section.
Click Assign Partners.
In the partner ID section, add:
You will receive a confirmation the Instagram account has been added to Video Brand Studio.
The system may take up to 30 minutes to show your page(s) once you have approved the connection.
The Facebook ad account administrator will receive a notification that the Video Brand Studio platform is requesting permissions to manage the page.
(Optional) If your Facebook account is not currently connected, you will need to login to complete the connection with your Instagram account.
Once you can see your selected pages in the Facebook/Instagram tab, select Finish connection setup.
Your Facebook account will be disconnected, leaving your selected pages, ad accounts and Instagram connections active.
Why do I need to connect my accounts?
Video Brand Studio needs to request permissions from Facebook to publish ads and get insights into your data on your behalf.
Can Video Brand Studio post on my Facebook or Instagram?
No, Video Brand Studio will only receive your name, profile picture, and the ability to publish ads on the selected pages.
I clicked connect but it's not working.
There can be a delay of up to 30 minutes to retrieve your account information. If you have any issues please contact support or email and we'll be happy to help.
I can't see my account.
Video Brand Studio needs permission to manage your ad account. Without this the account will not show up. Be sure to approve the request from your business manager. Please contact your Customer Success Manager for help approving the request. If you have already approved the request and your account still doesn't show, let us know.
How do I disconnect my accounts and remove my pages?
To disconnect your accounts:
Go to Business settings in Business Manager.
Go to Partners from the Users section on the left.
Choose We Adapt/Video Brand Studio in the Partners column.
Your account may show still connected for a few minutes after you have removed it.
If you are having a problem connecting your accounts, follow the steps below.
Go to Business settings.
Below Accounts, click Instagram accounts.
Select your Instagram account from the Instagram accounts column.
Click the to open the menu in the top right corner and click Remove to delete Video Brand Studio as a partner from Business Manager.
Go to Step 7 to add your account again.