How to Activate and Deactivate Bynder Users

  • Updated

Users can have either an Active or Inactive user status. When you deactivate a user account, the account will remain available in the portal, but the user will no longer be able to login. If the user needs access again, you can reactivate the account.

Deactivating users frees the seats that you can later grant to new users who request access to the system. The exact number of seats per user profile that you have at your disposal is specified in your contract.

Note

You can have a notification set up that displays when you have reached the maximum number of seats per user profile. Contact your Customer Success Manager about implementing it.

Update the status of a Bynder user

Change the status of a single user

  1. Navigate to settings-icon-small.pngSettings > Users & rights > User Management.

  2. Either navigate or search for the user you would like to update.

  3. Click three_dots.png next to the user.

  4. Select configure-users_pencil.pngEdit.

  5. Check the box next to Active to activate the user or uncheck the Active checkbox to deactivate the user.

    deactivate_user.png
  6. Click Save.

Change the status of users in batch

  1. Navigate to settings-icon-small.pngSettings > Users & rights > User Management.

  2. Either navigate or search for the users you would like to activate or deactivate.

  3. Check the box next to the users.
  4. Click Activate or Deactivate in the top navigation.
  5. Review the confirmation message, and click Activate or Deactivate to save.

Helpful information

  • If you deactivate a user, you can only activate this user again after a period of 180 days. If you want to activate this user sooner, you need to contact your Customer Success Manager.
  • The user’s status displays next to their name in User Management. You can filter on the status by selecting it in the top navigation.
    user_management_tool_bar.png
  • A user will receive an email notifying them that their portal has been deactivated.

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