Workflow emails

  • Updated

Refer to the information to learn more which emails are sent from Workflow, when they are sent and who they are sent to. Note that you will never receive e-mails about your own actions, or double emails about the same actions.

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Job: New

This notification is also sent when a job is created using the API.

  • When: after creating a job based on a preset (not when starting the job from Brand Store)

  • Who: the responsibles of the active stage of the job

Job: Finish

This notification is also sent when a job has been created using the API.

  • When: after finishing a job

  • Who: the responsibles of the active stage of the job and the accountable of the job

Message: New

  • When: after adding a message to a job/asset

  • Who (job): the responsible users of the active stage of the job, the accountable of the job and the job creator

    Note

    When it's a private message, it's only sent to the users the private message is shared with.

  • Who (asset) the owner(s) of the asset and its versions

Message: Reply

  • When: after someone adds a reply to a message

  • Who: the user who wrote the original message that is being replied to

Message: Reply New

  • When: after someone adds a reply to a message

  • Who: the users who replied to the original message before

Message: Mention

  • When: after someone mentions you in a message

  • Who: the tagged users

Order: New

  • When: when a new order is placed, a order summary is sent

  • Who: the email address which is entered in the preset, after selecting Send PDF via email

Order: Update

  • When: when an update for a placed order is received (placed, received, production started, shipped)

  • Who: the user who placed the order

Stage: Brand Store Approval

  • When: after finishing a job which is started from Brandstore and has the Use Brandstore approval flow option selected in the preset it's based on

  • Who: the creator of the job

Stage: Next

This notification is also sent when a job is created using the API.

  • When: after sending a job to a next stage

  • Who: the responsibles of the current stage, the responsibles of the stage the job is being sent to and the accountable of the job

Stage: Previous

This notification is also sent when a job is created using the API.

  • When: after sending a job to a previous stage

  • Who: the responsibles of the current stage, the responsibles of the stage the job is being sent to and the accountable of the job

Stage: Responsible Changed

  • When: after changing the responsible(s) of a stage

  • Who: the old responsibles of the stage, the new responsibles of the stage and the accountable of the job

Stage: User Invite

  • When: after inviting a new user when progressing the job to a next stage (this required the options Choose responsible and Allow user invite options to be enabled in the preset the job is based on)

  • Who: the invited user

Task: Completed

  • When: after completing a task

  • Who: the creator of the task and the responsibles of the task (if someone other than the assigned user completes the task)

Task: Responsible Assigned

  • When: after assigning the responsible(s) of a task

  • Who: the responsible(s) of the task

Task: Responsible Changed

  • When: after changing the responsible(s) of a task

  • Who: the new responsible(s) of the task

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