You can select a user or a group of users to see private messages and respond to them.
Make sure you have this feature enabled for your account. Contact your Bynder Customer Success Manager for information and help with the setup.collect
Go to Settings > Workflow > Preset Management.
In the Preset options, select Pre-fill selected group or user to view private messages.
Select a user or a group of users in the Pre-fill selected group or user to view private messages box.
The selected user or a group of users will display by default in the Only visible for box available when users create private messages.
However, a user will be able to delete this group when necessary when creating a new message.
To distinguish private messages from the standard ones, the message has a background color.