Download Assets in the Asset Bank

Download a Single Asset

1. Navigate to your Asset Bank.
2. You can search or filter assets to find the one you want.
3. Select the asset you would like to download.
4. In the Asset Detail View, scroll down to Download all files.
5. Click one of the available download buttons in this section. Depending on your permissions, you have the following options.

   • Original downloads the original file.

   • Any derivative size options depend on whether there are derivatives configured. 

   • Download all files that download the original file and all available derivatives.

   • Other downloads and other versions as well.

6. Your download will start automatically and will be saved to your device.
7. By default, downloads contain the original file name.
   • If you want the asset title listed as the file name, prefixes, and suffixes attached, you may contact Customer Support to configure this in your portal.
   • On specific operating systems and web browsers, if the filename contains certain special characters (*?<>~), they might be replaced by an underscore in the downloaded asset's filename.

Download Multiple Assets

1. Navigate to your Asset Bank.
2. You can search or filter assets to find the one you want.
3. In the Asset Overview screen, click the left button on your mouse and drag the mouse over the assets you want to select. The items in the blue selection will be selected when you release the mouse button, or you can click Command-A to select all the assets. 
   1. We would recommend that you download it in batches. When triggering the download, the system has to zip the file first. The bigger the file is (the more files you have), the more likely it is to fail, as you might have a time-out or lose internet connection for a minute.  
4. Click in the top filter bar.
5. The Download selection pop-up window will open, and you can select from the following:

   • Include XMP metadata, which will download the asset metadata.

   • Download packages
   • Original downloads the original file.
   • Any of the derivative size options depends on if there are derivatives configured. 

   • Export to CSV (if enabled in your portal) will download metadata in a CSV without downloading the assets. Contact Customer Support to enable this feature. 

   • Additional Files: Download any additional files associated with the asset.
6. Click Start Download.
7. Your download will start automatically and will be saved to your device.
8. By default, downloads contain the original file name.
   • Contact Customer Support to configure your portal if you want the asset title listed as the file name, prefixes, and suffixes attached or to customize your file name.
     • The downloaded files will appear in the following formats:
       • Prefix-original filename. extension
       • original filename-suffix.extension
       • prefix-original filename-suffix. extension
9. Once the download is complete, it will be saved to your device. 
   • (Optional) Notify a user via email when their download is ready. They will receive an email with the download link. Contact Customer Support to enable this feature in your portal. 
   • On specific operating systems and web browsers, if the filename contains certain special characters (*?<>~), they might be replaced by an underscore in the downloaded asset's filename.

FAQ

When will a zip file be created?

A Zip file will be created if you select more than one asset (regardless of size).