It might happen that the Support team asks you for a HAR file combined with the log file of your browser's console to better investigate the cause of an issue.
If are using the Google Chrome browser, you can record these files by following the steps below. For other browsers, see the following website for more information: Generate HAR files.
Note
Record and Share HAR Files With Caution
When you recored a HAR file all the internet traffic from that browser tab is captured. This also includes cookies and sensitive data, such as personal data, payment information and/or passwords.
Anyone with access to you HAR file can view this data and impersonate your account(s).
Record and share a HAR file with caution and avoid capturing sensitive data. Permanently delete the file when you no longer need it.
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Open up Chrome, and head to the page where you encountered the issue.
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Click the
button to open the Chrome menu and go to More Tools > Developer Tools. Alternatively, you can right-click anywhere on the page and click the Inspect option. -
The Developer Tools will open as a side panel or at the bottom of the page. Click the Network tab.
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Make sure the
record button in the top left corner of the Developer Tools is red, which means it is recording. If the button is grey, click it to start recording. -
Select Preserve log to prevent the log from being cleared when you refresh the page.
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Refresh the page and reproduce the issue you encountered before.
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After you have captured the issue, simply right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you have recorded on your machine.
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Open the Console tab to save the output of the console which helps us to better troubleshoot any front-end issues. Right click within the tab and click Save as to save the log file on your machine.
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Send the HAR and Log file to the Support team.
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