Create a HAR File for Support

  • Updated

If you encounter an issue and need assistance from Bynder Support, you may be asked to provide a HAR file and the log file from your browser's console for investigation.

Follow the steps below to generate these files in Google Chrome. For instructions on how to generate HAR files in other browsers, refer to this website.

Note

Record and Share HAR Files With Caution

  • When you retrieve a HAR file, all the internet traffic from that browser tab is captured. This also includes cookies and sensitive data, such as personal data, payment information, and/or passwords.
  • Anyone with access to you HAR file can view this data and impersonate your account(s).
  • Record and share a HAR file with caution and avoid capturing sensitive data.

How to Create a HAR File

  1. Open up Chrome, and navigate to the Bynder page where you encountered the issue.
  2. Click the vertical_menu.png button to open the Chrome menu and go to More Tools > Developer Tools. Alternatively, you can right-click anywhere on the page and click the Inspect option.
  3. The Developer Tools will open as a side panel or at the bottom of the page. Click the Network tab.
  4. Make sure the record_button_console.png record button in the top left corner of the Developer Tools is red, which means it is recording. If the button is grey, click it to start recording.
  5. Select Preserve log to prevent the log from being cleared when you refresh the page.
  6. Refresh the page and reproduce the issue you encountered before.
  7. After you have captured the issue, simply right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you have recorded on your machine.
  8. Open the Console tab to save the console's output, which helps us better troubleshoot any front-end issues. Right-click within the tab and click Save as to save the log file on your machine.
  9. Send the HAR and Log file to the Support team.
  10. We recommend you permanently delete the file when you no longer need it.

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