Search through the list to find answers to any questions you might have about Bynder Analytics.
What is Bynder Analytics?
Bynder Anaytics is a new and improved data visualization tool for measuring performance and usage of your DAM and Workflow module. We will roll out a Basic dashboard which is available free of charge, as well as an Advanced dashboard for any additional monthly costs.
What are the benefits of this new tool?
With Bynder Analytics, we've improved the accuracy of metrics on top of providing more, visualizing each in a more effective way. We now include API actions and changed how we factor in some numbers. For example, we previously counted a download in which you selected ten files as one download, but now we count each file as an individual download. We want to make sure you're seeing the right data in the most user-friendly way possible, so you can make the right business decisions.
What has changed from my current Insights?
We're capturing data more accurately, and providing you with even more numbers, now visualized in stunning graphics and charts to highlight key numbers and data sets.
What do I do if I don't see the data I need?
If you'd like access to additional metrics, please contact your Customer Success Manager or firstname.lastname@example.org
Which permission profile has access to Bynder Analytics?
Bynder Analytics can be added to a Heavy User profile. Please make sure you have checked the View advanced reporting setting in your user profile.
How do I get access to the new Analytics tool?
We will start to roll out the Bynder Analytics Basic dashboard as soon as possible. No action is required from your end. Our Implementation team will make sure that the dashboard is up and running in your Bynder portal as soon as possible. If you would like to know more about the Advanced Dashboard, please contact your Customer Success Manager or email@example.com.
Can I opt-out later on Bynder Analytics?
Yes, but please note Bynder Insights will no longer be available or supported as a legacy tool. If you have more questions, please contact your Customer Success Manager for more information.
What does Bynder Analytics look like?
Please take a look here for more information on the tool.
Do any third-party policies or terms and conditions apply?
What type of information is shared with the third party?
We’ve arranged that while Sisense won’t have access to any personal data, and they will operate in line with our data processing agreement. To the extent that Bynder processes your data, Sisense is a sub-processor, and you remain the owner and controller of all your data.
Why is there no export in Basic?
The improvements Bynder has made to our data visualizations will allow you to capture and analyze information from within the tool so you'll no longer need to export your data to achieve these results.
Which browser do I need to use Bynder Analytics?
Bynder Analytics runs in the following HTML5 supported browsers:
By default, Bynder Analytics is not working in the following browsers:
Internet Explorer 11 (This browser is no longer supported by Bynder)
These browsers block third party cookies by default . Select your browser below to follow the instructions to allow third party cookies.
We no longer support Internet Explorer. Check our supported browsers here.
Open Internet Explorer
Click the in the top right corner of the screen and click Internet options.
Open the Privacy tab and in the Settings section click Advanced.
In the Third-party Cookies section select Accept.
Click Apply to apply the changes and click OK to close the screen.
Restart your browser to start using Bynder Analytics.
Why did Bynder decide to work with a partner to build the new insights?
We store different kinds of data in various locations, so with the help of the third-party, we are able to easily pull data from all of these locations with ease. The third-party specializes in mashing up data from different sources.