Creating a HAR file
In some situations, we may ask you to provide us with more information to help us track down the cause of your issue. One of the best ways to provide this information is to create something called a HAR file.
If are using the Google Chrome browser, you can record these files by following the steps below. For other browsers, see: Generate HAR files.
Creating a HAR file in Google Chrome
Open up Chrome, and head to the page where you see the issue occurring.
Right-click anywhere on that page and click on Inspect Element to open Chrome's Developer Tools
The Developer Tools will open as a panel at the bottom of the page. Click on the Network tab.
Click the Record button, which is the solid black circle you’ll find under the Network tab, and you'll start recording activity in your browser. There is a chance that the Record button gets automatically enabled at this point, in which case it will already be in red.
Normally, everytime you go to a new page, the log will refresh. If you want to prevent this, you can tick Preserve Log.
Refresh the page and start working normally until you run into the issue again.
After you have captured the issue, simply right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you have recorded.
Within the file window, save the HAR file.
All done! Now your HAR file is completed. Please send the file over to us and we'll have a look into it to present you a solution..