The CX for User Community Advanced Analytics Dashboard provides in-depth insights into content performance, audience engagement, and distribution. It categorizes content into Guides and Landing Pages for detailed analysis, enabling content creators to track user views, identify high-performing or underperforming content, and gain a deeper understanding of their audience. The dashboard also tracks external traffic and offers device-specific data to optimize content. The dashboard helps refine content strategies, improve audience retention, and encourage content creation by answering key questions about who engages with content and how it is accessed.
You can view relevant metrics in the Homepage Dashboard if you have built your Homepages using Landing Pages.
This feature/solution requires your Customer Success Contact to enable, but then individual permissions can be done by the Bynder Admin.
Key Metrics Provided
Guide and Landing Page Views
- Total number of views across all Guides and Landing Pages.
Unique Visitors
- The number of distinct users engaging with your content.
Performance Insights
- Identifies high-performing content.
- Highlights underperforming content for improvement opportunities.
Audience Groups and Profiles
- Provides demographic and behavioral data on users interacting with content.
- Tracks the types of devices used for access (desktop, mobile, tablet).
External Sharing Detection
- Monitors when and how content is accessed outside the platform.
Benefits
- Refine content strategies by identifying what resonates with your audience.
- Improve audience retention by tailoring content to user preferences.
- Encourage content creation by highlighting effective engagement trends.