Contact your Portal Admin

A portal admin in Bynder has control over your company's Bynder DAM. They manage user permissions, oversee the organization and categorization of digital assets, handle configuration settings, and serve as the primary point of contact for any user issues or queries. Essentially, they ensure the smooth operation of the Bynder portal.

Knowing how to contact your portal admin in Bynder is crucial for resolving issues promptly and ensuring that you can effectively use the platform.  Whether through internal directories, your portal, or company communication tools, you have multiple avenues to get the assistance you need.

Note

Explore our Knowledge Base for a wide range of articles, visit our FAQs, utilize our on-demand training, or engage with other Bynder users in our Community. These resources offer fast and effective solutions customized to your queries or requirements.

 

How to Identify Your Portal Admin

This information is usually provided during the onboarding process or can be found in internal company documentation. If you’re unsure, here are a few places to check:

Welcome Emails: Check any introductory emails you received when you first got access to Bynder. These often include contact information for the portal admin.

Internal Resources: Look at your company’s intranet, knowledge base, or IT support pages.
Team Leads or Managers: Ask your team lead or manager who the designated portal admin is.

Via your Bynder Portal: Some portal admins set up a Create General Support Form, allowing users to contact the appropriate internal person for questions about using Bynder, content, etc. If your portal has the support form enabled, fill out the form, and the appropriate person should respond. 

How to Complete the Support Form

  1. Navigate to your Bynder Portal.
  2. You can access the support form on the Bynder login page or the portal homepage.
  3. Select the Help or Support option from the bottom of the page.Screenshot 2024-06-21 at 1.37.44 PM.png
  4. Complete the form and follow the best practices.
  5. Select Submit.

Best Practices for Contacting Your Portal Admin

When reaching out to your portal admin, it’s helpful to follow these best practices:

  • Be Specific: Clearly describe the issue or request you have. Include any relevant details, screenshots, or error messages.
  • Be Courteous: Remember that portal admins handle numerous requests. Being polite and patient can go a long way.
  • Follow-up: If you don’t receive a response within a reasonable timeframe, send a follow-up message.

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